Microsoft Azure Support Plans Basics
Microsoft offers 6 kinds of support plans. In this article lets quickly check them out.
- Basic
- Developer
- Standard
- Professional Direct
- Premier
- Unified
Support tickets can be created from the Azure portal.
You can create 3 types of tickets:
- Severity A (Critical business impact)
- Severity B (Medium priority)
- Severity C (Low priority)
Basic Support
This is a free support for every Microsoft Azure customers. No support for any issues tickets.
Developer Support
- This is for non-production or trial environments.
- You can raise only severity C tickets and it will be resolved within 8 business hours.
- You will get support for Non-Microsoft technologies running on Azure like Linux.
Standard Support
- For production workloads and environments
- You will get support for Non-Microsoft technologies running on Azure like Linux.
- Severity A tickets resolved within 1 Business hours
- Severity B tickets resolved within 4 Business hours
- Severity C tickets resolved within 8 Business hours
Professional Direct
- For Business Critical environments
- You will get support for Non-Microsoft technologies running on Azure like Linux.
- Escalation management
- Support API
- Advisory services (Guidance based on best practices )
- Pooled service account management (Microsoft dedicated pooled team)
- Severity A tickets resolved within 1 Business hours
- Severity B tickets resolved within 2 Business hours
- Severity C tickets resolved within 4 Business hours
Enterprise Support
Premier Support for Partners
- For Microsoft partners
- You will get onsite support from Microsoft Engineers.
Download what’s included in Premier Support
Premier Support for Enterprise
- 24/7 support with service hub.
- onsite and remote support for all Microsoft products
Download the entire benefits of Premier support for enterprise
Unified Support
- This is the highest level of support beyond Premier Support
- You get dedicated help from Microsoft Account Team
- 24/7 support.
Knowledge Check 👨🏫
Question: What is the response time for the Standard support package if you have a critical business impact (severity A) issue?
Correct Answer: within 1 business hour
Question: If a customer purchased the Premier Azure support plan, do they receive onsite support?
Correct Answer: yes
Question: If a customer purchased the Developer Azure support plan, do they receive support for non-Microsoft technologies that run on Azure platforms, like Linux?
Correct Answer: no
References
Please dive deeper and click on below links to learn more about the support plan offered by Microsoft Azure team.
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