Microsoft Azure Support Plans Basics
Microsoft offers 6 kinds of support plans. In this article lets quickly check them out.
- Basic
- Developer
- Standard
- Professional Direct
- Premier
- Unified
Support tickets can be created from the Azure portal.
You can create 3 types of tickets:
- Severity A (Critical business impact)
- Severity B (Medium priority)
- Severity C (Low priority)
Basic Support
This is a free support for every Microsoft Azure customers. No support for any issues tickets.
Developer Support
- This is for non-production or trial environments.
- You can raise only severity C tickets and it will be resolved within 8 business hours.
- You will get support for Non-Microsoft technologies running on Azure like Linux.
Standard Support
- For production workloads and environments
- You will get support for Non-Microsoft technologies running on Azure like Linux.
- Severity A tickets resolved within 1 Business hours
- Severity B tickets resolved within 4 Business hours
- Severity C tickets resolved within 8 Business hours
Professional Direct
- For Business Critical environments
- You will get support for Non-Microsoft technologies running on Azure like Linux.
- Escalation management
- Support API
- Advisory services (Guidance based on best practices )
- Pooled service account management (Microsoft dedicated pooled team)
- Severity A tickets resolved within 1 Business hours
- Severity B tickets resolved within 2 Business hours
- Severity C tickets resolved within 4 Business hours
Enterprise Support
Premier Support for Partners
- For Microsoft partners
- You will get onsite support from Microsoft Engineers.
Download what’s included in Premier Support
Premier Support for Enterprise
- 24/7 support with service hub.
- onsite and remote support for all Microsoft products
Download the entire benefits of Premier support for enterprise
Unified Support
- This is the highest level of support beyond Premier Support
- You get dedicated help from Microsoft Account Team
- 24/7 support.
Knowledge Check 👨🏫
Question: What is the response time for the Standard support package if you have a critical business impact (severity A) issue?
Correct Answer: within 1 business hour
Question: If a customer purchased the Premier Azure support plan, do they receive onsite support?
Correct Answer: yes
Question: If a customer purchased the Developer Azure support plan, do they receive support for non-Microsoft technologies that run on Azure platforms, like Linux?
Correct Answer: no
References
Please dive deeper and click on below links to learn more about the support plan offered by Microsoft Azure team.
Thanks for reading my article till end. I hope you learned something special today. If you enjoyed this article then please share to your friends and if you have suggestions or thoughts to share with me then please write in the comment box.
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